Customer Support
M & E Values has experienced service engineer personnel to support your fabrication system through its entire product life cycle. Their expertise is such, that most builder brands of equipment can been serviced. Call for specifics about your specific equipment repair or rebuild needs. Field service needs to be scheduled in advance, preferably with a minimum of two weeks’ notice.
A customer representative must be present while service is performed.
Parts
Field Programming Pricing
Structure Hourly Rates
Please contact our sales team for current rates.
- Time-and-a-half (1-1/2 times hourly rates) for work performed 5pm to 8am Mon.- Fri., and all day on Saturday
- Double-time (2 times hourly rates) for any work performed on Sundays and holidays
Overnight Expenses
- $140 per day (includes meals and lodging)
- Excluded for work done in one day and not requiring overnight travel to or from customer site
Travel Cost
- Mileage will be charged at $0.50/mile (except rental car)
- If air travel is required, customer will be billed for actual fare based on economy coach travel, plus mid-size car rental
- All travel arrangements will be made solely at the discretion of M & E Values, Inc.
Conditions
- Your purchase order required for all service work
- Minimum 2-hour charge for on-site labor
- Travel charges are limited to a maximum of eight hours per one-way trip within the continental United States